Refund policy

At Buyzano.in, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Products may be eligible for return if:

  • The item received is damaged, defective, incorrect, or incomplete
  • The product is unused and in its original condition
  • Original packaging, tags, manuals, and accessories are included
  • The return request is made within 7 days of delivery

To request a return, customers must provide:

  • Order number
  • Product photos/videos (if damaged or defective)
  • Reason for return

2. Return Timeframe

Customers may request a return within 7 days of receiving the product.

Return requests submitted after the eligible timeframe may not be accepted.

3. Refund Process

Once your returned item is received and inspected:

  • We will notify you regarding approval or rejection of your refund
  • Approved refunds will be processed through the original payment method

Refund processing time:

  • Refunds are usually processed within 5-7 business days
  • Bank or payment provider processing times may vary

For Cash on Delivery (COD) orders, refunds may be issued through:

  • Bank transfer
  • UPI
  • Store credit (if applicable)

4. Exchange Options

We may offer product replacements or exchanges for:

  • Damaged items
  • Defective products
  • Incorrect items received

Exchange requests are subject to product availability.

If the replacement product is unavailable, a refund or store credit may be provided instead.

5. Damaged or Defective Products

If you receive a damaged, defective, or wrong product:

  • Contact us within 48 hours of delivery
  • Share clear photos/videos of the issue
  • Include your order details in the email

Please contact:
reachatbuyzano@gmail.com

We will review the issue and arrange a replacement or refund if approved.

6. Non-Returnable Items

Certain items may not be eligible for return or refund, including:

  • Used or damaged products caused by customer misuse
  • Products without original packaging or tags
  • Personal care or hygiene-related items
  • Customized or personalized products
  • Clearance or final sale items
  • Digital/downloadable products (if applicable)

Return eligibility may vary depending on the product category.

7. Return Shipping Costs

If the return is due to:

  • A damaged product
  • Wrong item delivered
  • Manufacturing defect

→ Return shipping costs may be covered by Buyzano.in.

If the return is due to:

  • Change of mind
  • Wrong product ordered by customer
  • Personal preference

→ Customers may be responsible for return shipping charges.

Shipping charges paid during the original purchase may be non-refundable unless otherwise stated.

8. Cancellation Policy

Orders may be canceled before shipment confirmation.

Once an order has been shipped, cancellation requests may not be possible and the return process will apply instead.

9. Refund Delays

If you have not received your refund within the expected timeframe:

  • Check your bank account again
  • Contact your payment provider or bank
  • Processing times may vary depending on financial institutions

If you still need assistance, please contact us at:
reachatbuyzano@gmail.com